Card stoct Paper Feed

[dickns33]

Alas, what I feared might happen, has happened.  The flaw returned. 

After I followed the instructions in the paper-feed cleaning video, I printed a test page - a simple grid on card stock, with "Paper" set at default, "Plain" - and YAY! - it printed properly.   So I got cheeky, tried printing a full-page a graphics file.  Sadly, the content was lopped off just as before the cleaning operation.

I printed the same file on regular paper.  No problem.  So the issue is for sure confined to card stock feed.

I then repinted the test page on card stock, as before.   And OMG, the flaw was now back there too!   I suppose in the cleaning process I'd knocked something back into alignment, or pushed an invisible blockage out of the way, but the "fix" was ephemeral.  So  OK,  I went through the cleaning process again,  energetically  jiggling all the rollers (all seemed fine), but this time, I didn't get even that one-shot remediation.  Content stayed lopped off.

I then tried the work-around of using different settings for Paper Type/Quality.  "Matte Presentation" influenced the amount of truncation a bit, but didn't come close to fixing the flaw.  

The printer thinks the paper has fed when in fact it's been temporarily held up - either because the feed's late in starting, or is slipping, or the paper's hitting an edge I can't see and overrides it only when pushed enough.

What should I do next?

(Note:  I've already gone through the whole Printer Resetting process,twice, but will do it again anyhow.  Please remind me of the appropriate link(s), particularly for updating Firmware.)

[MKazi]

@dickns33

Hi,

thank you for your reply. 🙂

I suggest you to contact our HP phone support team to explore the available service options for your HP printer. The evidence points towards an internal failure.

Good luck! 

[dickns33]

Too bad. 

I'll buy a new printer:  almost certaunly less costly in the end than paying for a phone consultation that probably couldn't resolve the problem, then taking it to a service center for repair. 

Pity.... the printer works well in all other respects. 

Thanks for the effort and thought you put in to help me with this.

[Dvortex]

Hello, @dickns33

Thanks for the update!

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂