Cardstock on the office jet 8020 not printing at the top of A4 card of 220gsm

[bonnaderridge]

Even though the specification FOR THIS PRINTER is to print the card stock 280gsm below, the printer has worked out I haven't used HP paper it's loading the paper incorrectly and miss-feeding the paper so the top of the page doesn't print out. No matter what settings I use. 

I've the most up to date software (VERSION 3) and latest Mac OS 14. 

I'm printing from acrobat pro and Indesign (cc). most current versions.

 Product Specifications for the HP OfficeJet Pro 8020 All-in-One Printer 

Paper Handling >

Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

[Valsimot]

Cardstock is not supported, photo paper 280gsm is supported. Photo paper and cardstock are two very different paper types.

For plain paper 105 is max recommended, you can print a little heavier than 105gsm, but 280 gsm can't be printed.

[bonnaderridge]

Thank you for your response :-). 

I bought the printer on the basis of the recommendation online of it’s specifications which clearly states card stock up to 200gsm. So give it it’s due it’s struggling on 220gsm.  

Media weight supported (metric)

60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card

[Valsimot]

Nope, cardstock is not even mentioned in the printer's specifications.

Cards 200 gsm is not cardstock.  Cards are small HP cards for printing like birthday cards, you can buy those and the printer can print on them. Photo paper cardstock and cards are different papers.