Care Pack registration problem

[nhuser1]

I purchased an HP Officejet Pro 8620 on 12/17/15 from a local retailer. I purchased a 3-year Care Pack online from HP on 12/20/15. I received the Care Pack on 12/26/15 and went online to register it. When doing that, I received an error message: “REG041:(Weak Warranty) The submitted Hardware products cannot be verified.To complete HP Care Pack registration, please contact HP and provide Hardware Proof of Purchase”. On 12/28/15 I faxed (to 541-715-5522) a copy of my sales receipt, a copy of the identifying label from the printer carton, and a copy of the completed “HP Care Pack Registration Card”. I expected to receive an email notification of registration, but I have received nothing from HP. A phone call from me wouldn’t help since they wanted “Proof of Purchase”. Does anyone know how I can find out what’s happening?

[DocCottle · Accepted solution]

Hey @nhuser1,

I see that you are trying to find out whether the Care Pack for your Officejet 8620 e-All-In-One Printer has been registered. For this issue you would either need to call the phone number printed on the Care Pack registration card or contact HP tech support. You can contact tech support by clicking on this link and filling out the form at the bottom.

Please let me know if this resolves your issues or if you have any other questions. Otherwise, have a great weekend!

If this resolves your issue, then please help other users find this post by clicking on Accept as Solution on my post.

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[nhuser1]

DocCottle.

Thank you for your reply. While your advice didn't directly solve my problem, it did point me in the right direction for dealing with this sort of difficulty. I went to the Support chat line and corresponded with "Ryan", who unfortunately had a proor grasp of English. "Ryan" did escalate  my case to a Case Manager ("Vathany"), who responded today...though I wasn't available when the call came in. Anyhow, the problem no longer exists, and I so notified "Vathany".  While I was waiting for the Case Manager to reply, I went back online to try once more to register my Care Pack through "normal" channels and I was then able to successfully register my Care Pack...no error message...just like my previous experiences with registering Care Packs. Case closed.

Regards,

nhuser1

[damasterozzy]

Hi I have buy Care pack 3 years but i cant find the serialnumber any where? it says Enter the HP Care Pack serial number(s) then select the <next> button to proceed. The HP Care Pack serial number may be printed on your registration card and will have a similar format as KD2335230207

and i cant find it any where....

Best Regards 

Osman Corap

[nhuser1]

My registration problem was solved a couple of months ago. Thanks for your input.

[damasterozzy]

hi where did u find the serialnumber?

Hej Corap,

Tack för din beställning. Din beställningsinformation ser ut såhär:   Din order Ordernummer 1961105 Orderdatum 2016-03-10 Betalnings status Betald Orderstatus Bekräftad     Artiklar Pris Antal Delsumma 3 års garanti på din HP dator - (UC994E)
Hårdvaru produkt kod: ####### 
Serienummer: ######## 565,00 SEK 1 565,00 SEK   Delsumma 565,00 SEK Fraktkostnad 0,00 SEK Total 565,00 SEK Beräknad moms 113,00 SEK Total exklusive moms 452,00 SEK   Faktura                               E-post relaterade till dina köp

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Skicka mig inte e-post relaterade till mina köp.   Med hopp om ett snart återseende

Med vänlig hälsning.
Best2Serve

[nhuser1]

If you have received the "HP Care Pack Certificate", the serial number of the Care Pack is located on the front page of that Certificate. If this doesn't answer your problem, please refer to DocCottle response earlier in this thread. He has a link ("clicking on this link") that will refer your to HP support to help you further. I hope this helps.

[damasterozzy]

Hi mate!

Do u get HP Care Pack Certificate with mail or letter home?

Thx for helping me mate...

[damasterozzy]

Hi @DocCottle i have just buy Care Pack yesterday and i must register and does a letter come home or u get a email?

Can you please help me?

Maybe I must wait lite more to get the Certificate 

I have HP ENVY Phoenix Desktop - 810-400no (ENERGY STAR)

Regards

Osman Corap

[nhuser1]

After purchasing the Care Pack online (HP), the Certificate was mailed to my address. The Certificate can be registered according to instructions that come with the Certificate.