Carriage Jam error message

[Fintray]

Printer shows message "Open the Print Carriage Access Door , clear the jam and press OK to continue" . I have checked for any jams and find nothing. I have worked through all the steps in on line video tutorial . No progress. It appears to me that the carriage belt is badly frayed in one place. Might this be the problem ? Is replacing this possible for someone with limited skills? Bought the printer in 2010.

[Dvortex · Accepted solution]

Hello, @Fintray – Hope you are well 🙂

Thanks for reaching out to the HP Forums! I would glad to be of your assistance 🙂

I understand that you are getting a “carriage jam” message on your Officejet printer. Appreciate all your efforts. I will certainly do my best to help you with the issue!

I would first like you to clean the paper path inside the printer. Unplug the printer from the wall socket, use a lint-free cloth and try and wipe clean the carriage path / paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force.

You can check the detailed steps here: https://support.hp.com/us-en/document/c01618077  

Once done, I need you to perform a power drain to clear the error message on the printer. Here are the steps:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, please contact the HP phone support to get the printer service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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