Carriage cannot move error - but it does move

[coleslawjay]

Hi there, my printer has been working without issue for quite some time. Today while printing, the ink level seemed low, but completed a full page print. I then swapped out a blue cartridge and attempted a re-print.

I received an error: "the print carriage cannot move. Open the cartridge access door. Clear any paper jam or obstruction, and select OK".

There is no jam or obstruction, and after selecting OK, I can see the carriage moving back and forth without issue...

I have attempted a hard reset as well as a full factory reset via the display panel.

Not sure what else to do.

Any assistance is appreciated.

[Rainbow23]

Hi @coleslawjay,

Welcome to the HP Support Community. 

This could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

[steve0564]

Hi Coleslaw Jay-  Please provide me the same info.  Thanks.

[Treeko]

Hi @coleslawjay 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing carriage jam

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[coleslawjay]

Unfortunately as mentioned in my OP, I have tried all the steps listed in the link provided, and the same error persists.

Since this is the second of the same exact machine to have an issue out of warranty that cannot be fixed without repair, I have since bought an Epson printer and am much happier.