Carriage error on 7258e printer

[Try-FAIL101]

Many tries

[Hawks_Eye]

Hi @Try-FAIL101 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

A carriage error on your HP Envy Inspire 7258e printer typically indicates that the print carriage is stuck or unable to move. 

Here are some steps to troubleshoot and resolve the issue:

1. Turn Off and Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on. This can reset the printer and clear temporary glitches.

2. Check for Obstructions

• Open the printer's access door and inspect the carriage path for any obstructions, such as paper jams, debris, or leftover packing materials.
• Gently move the carriage to the center of the printer (if possible) to check for hidden obstructions.

3. Remove and Reinsert Ink Cartridges

• Remove the ink cartridges and inspect them for any damage or debris.
• Reinsert the cartridges securely, ensuring they click into place.

4. Clean the Carriage Path

• Use a soft, lint-free cloth to clean the carriage path and rollers. Ensure there is no dust or debris that could block the carriage movement.

5. Perform a Hard Reset

• Unplug the printer and hold down the Power button for 15 seconds to discharge residual power.
• Plug the printer back in and turn it on.

6. Update Printer Firmware

• Visit the HP Support website to check for firmware updates for your printer. Updating the firmware can resolve known issues and improve performance.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye