• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-10-2014 07:46 PM

HP Recommended

Thanks!

Looks like I will probably be doing the same now....

I had seen where someone tried really jiggling the carriage around and it "popped" it back in place.

Well...I just tried that and now I'm getting a new message saying Ink System Failure!

Looking at those messages, I'm now screwed lol. I probably just damaged the printer heads!

Ugh! So much for saving money!

Thanks Again!

Note to self...don't jiggle too hard LOL HARD!!!

Was this reply helpful? Yes No

‎06-04-2017 04:27 PM

HP Recommended

I just took a brand new 8740 out of the box and setting it up...  it says put cartridges in... open door NOTHING.. printhead frozen to the right... I called Tech support.. useless as all hell..  They told me I should buy direct from HP not Office Depot.. get better one.. No **bleep**.

Was this reply helpful? Yes No

‎09-12-2017 04:12 PM

HP Recommended
It would be amazing if some of the troubleshooting advice would actually bloody work!! Pointless forums
Was this reply helpful? Yes No

‎02-12-2019 06:22 PM

HP Recommended

I was able to resolve this issue with my printer.   My carriage was stuck and would not move at all.   Unplug and look into the printer.  The carriage was on my right and would not budge, and there were not obstructions.  I looked into the left, and saw the drive gears.   I reached in with my hand and manually spun the large drive.  It appeared to be stuck at first, and then moved.  I was then able to move my ink carriage to the left.  I place the carriage in the center of the printer, and reapplied power.   The printer then went into maintainence mode for a bit, then reset to home.   Worked perfectly afterward.

Hope this helps 

 

Was this reply helpful? Yes No

‎03-07-2019 12:35 PM

HP Recommended

My fix was to "gently" move the carrier that holds the ink cartridges.  I had just replaced the black cartridge (far right), and the carrier stuck in the far right position.  The error message was "cartridge damaged or missing." I couldn't reach back far enough to check, but some gentle nudging and wiggling along with lifting each cartridge up and reseating it to "click" worked.  

I had previously tried all the reset techniques with no success.  The manual effort to free it was the key.  And I didn't have to "break into" the plastic housing above the carriage.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.