Cartridge 122 not working with HP 1050 printer.

[ronaldo05]

ink 122 is not working in my deskjet 1050 but in the box its written my dj 1050 and im in the middle east

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@MKazi wrote:

@KirtiMudaliar

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Deskjet 1050 All-in-One Printer. I read that that the printer always worked fine with the HP 60 or HP 61 ink cartridges. However, this time you received HP 122 ink cartridges. Now the printer displays an incompatible cartridge error. 

To provide an accurate resolution, I need a few more details: 

• Have you enrolled for the HP instant ink plan? If not then where you buy the HP 122 cartridges from?

I did some research and found the cartridge compatibility cart for your HP printer which is below:

Source: https://support.hp.com/us-en/product/hp-deskjet-1050-all-in-one-printer-series-j410/4027462/model/40...

The HP 122 cartridges are for printers that are sold in the Middle East, Africa, Latin America, Japan, and CIS region only. 

If you are in North America and Asia Pacific, (excluding India, China, Japan, and Indonesia) region then you can contact the place of purchase and seek for a replacement of the cartridges or you could contact our HP phone support.

I sincerely hope this information helps. Please let me know how it goes. Cheers! 🙂

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[A4Apollo]

Hey there! @ronaldo05, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Please answer a few questions below in order to assist you better.

Did you make any changes to your printer?

Which country did you purchase the printer from?

Are you using HP genuine ink cartridges?

Does the issue persist when you put the old ink cartridge back to your printer?

Let's continue with the troubleshooting now.

Replace low, empty or faulty ink cartridges on the printer.

If you have purchased the printer from a different country, you need to perform a printer regionalization in order to make the ink cartridges works.

However, if you have purchased the printer and ink cartridges from the middle east. Please try the steps recommended below.

Clean the cartridge contacts and check if it helps.

Please try few steps recommended below.

Clean the ink cartridges

Use the print driver to clean the ink cartridges in Windows. 

1.Load plain, white paper into the input tray.

2.Make sure the printer is on.

3. Search Windows for your printer model name, and then click the printer name in the list of results.

The HP Toolbox opens in a new window.

4.In the printer software, double-click Printer Actions.

5.Double-click Maintenance Tasks.

The HP Toolbox opens. 

6.Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges. 

7.After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.
 

Refer this article to further troubleshoot print quality issues with your printer. Click Here

If the issue still persists after trying out the steps. Please contact HP support and get a replacement ink cartridge.

Contact HP support using this link. Click Here

I'll keep an eye out for your response.

I hope you have a great day! 🙂

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