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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Cartridge 678 not working on hp deskjet 1515

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03-21-2017 01:15 PM
Hello, @MrShaikat
Thanks for the update!
I would suggest you contact the HP phone support for further assistance. Ask assistance in performing a regionalization on your printer to possible fix this issue.
You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
Visit us again if you have any concerns! Thank you!
Good luck 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
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