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‎04-08-2020 07:47 PM - edited ‎04-08-2020 07:48 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Good morning, I have a HP Officejet Pro 8710. I moved from the U.S. to Italy, and my ink cartridges needed replacement. The compatible cartridges are 953 XL in lieu of the 952XL in the States. I purchased and installed the 953XL cartridges and results as incompatible cartridges. I attempted to adjust the region to Europe/Italy, and I encountered the same outcome. How would I be able to correct this? Thanks.

2 REPLIES 2

‎04-08-2020 08:48 PM

HP Recommended

Hello, 

 

In order get your printer accept the compatible cartridges you bought in Italy a Printer Regionaization Reset is to be performed.

This reset is done under the guidance of a Level 2 engineer. 

You may have to contact HP Tech Support in Italy and let them know the issue. They will be able to fix this issue.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Jabzi

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‎04-09-2020 12:38 PM

HP Recommended

Thank you for your feedback and suggestion, Jabzi. Much appreciated. Will be contacting HP-Italy to solve this matter.

 

Best regards.

1 person found this reply helpful
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