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‎05-19-2021 04:58 AM

HP Recommended
Product: HP Envy 5000

Despite replacing the cartridge with a new one , I still get the message that the cartridge (Black) is not installed properly and to remove and reinstall. I use the HP Instant ink service and from reading what others say, this may well be a problem with these cartridges. I've tried all solutions listed in the chat room but to no avail. Help!

 

 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2021 04:52 AM

HP Recommended

Hi @YnysEnlli,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎05-22-2021 04:52 AM

HP Recommended

Hi @YnysEnlli,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Tags (1)
Was this reply helpful? Yes No
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