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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-10-2021 03:10 PM

HP Recommended
Product: HP Envy 7855 All In One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer was working fine until a few days ago when it keeps telling me to uninstall and reinstall the tri-color cartridge.  I have done it several times, done it with the black, unplugged printer - basically everything I've read to resolve the problem and nothing is working.  This printer is only 6 months old.

Category:
2 REPLIES 2

‎08-11-2021 11:49 AM

HP Recommended

@HeidiN1

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the color cartridge issue.

 

Do you've any spare tri-color ink to try? Are these HP genuine cartridges?

 

Meanwhile, please try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 

 

 

 

 

 


I am an HP Employee

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‎08-13-2021 08:39 AM

HP Recommended

Firmware is up to date.  I can't download HP Smart either.  

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