Cartridge Stall

[Animositykate]

Our printer stopped printing today and shows an E next to Start Copy. At first the error on my computer was saying there's a paper jam and the light next to Resume was flashing. After opening the printer from the back and front and making sure there was no jam I restarted the printer. Then I tried printing again and it did not work. This time all of the orange lights are flashing and it's saying the issue is a cartridge stall. I've tried every troubleshooting method I could find. I've unplugged it and plugged it in again, removed the ink cartridges and reinstalled them, moved the cartridge back and forth to see if it's getting stuck, I've used HP Print and Scan doctor and nothing is working. It makes a loud clicking sound when the cartridge gets to each side of the printer and a loud noise when it first starts 'printing' a job. It doesn't take in any paper.
Any suggestions are much appreciated!

[DavidSMP]

@Animositykate,

Good day. Thank you for reaching out to the Hp community. I reviewed the post. I am glad to assist you here. Brilliant troubleshooting and great analysis of the issue. kudos to you for that.

Did this happen after a power outage or surge?

This looks like a clear hardware issue with the printer. If you've tried all the troubleshooting steps from this link: https://support.hp.com/us-en/product/hp-deskjet-f4100-all-in-one-printer-series/3177560/model/317756... (HP Deskjet F4100 All-in-One Printers - Blinking Lights)

You could also check this link: https://support.hp.com/us-en/product/hp-deskjet-f4100-all-in-one-printer-series/3177560/model/317756... (A 'Print cartridge carriage is stalled' Error Message Displays for HP Deskjet F4100 Series All-in-Ones) and perform relevant steps from there if it has not been done. 

If the issue continues, then the printer needs to be replaced. I am being honest about it here by keeping your best interest in mind.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂