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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-05-2022 09:00 AM - edited ‎11-05-2022 09:01 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

Screen says "cartridge jam".  The ink is stuck on the right and will not move.  There is no paper jam.  I've tried all the suggested fixes and nothing is working.  Help!

Category:
1 person had the same question
3 REPLIES 3

‎11-05-2022 11:45 AM

HP Recommended

Hello, 

Try the below steps, before you get the printer serviced/replaced.

 

  1. While the printer is ON, unplug the power cord from back of the printer.
  2. Open the cartridge access door.
  3. Look inside the printer (left side) to locate a set of gears. One of them would be white in color. Try rotating the gear until the carriage move to center.
  4. Close the cartridge access door. 
  5.  Plug in the power cord to back of the printer. Wait until the Menus show up. Now try printing.

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎11-06-2022 03:34 PM

HP Recommended

Thanks but printer carriage won't move at all.  

1 person found this reply helpful
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‎11-08-2022 03:52 AM

HP Recommended

Hello, 

 

Try uninstalling the printer software and use the below link to install the HP SMART APP.  Also, if the SMART APP prompts to update the software, go ahead with it.

https://support.hp.com/us-en/document/ish_1716406-1413451-16 

 

 

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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