• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-04-2025 04:23 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

ERROR - Cartridge cannot be used until enrolled in HP Instant Ink. This printer is enrolled. No updating is possible because it's not possible to bypass this message and connect to the internet. 

And I see this error going back to 2018. C'mon HP, fix your stuff. This is unacceptable. Do you hate your customers?

1 person had the same question
1 REPLY 1

‎04-05-2025 09:28 AM - edited ‎04-05-2025 09:31 AM

HP Recommended

Getting same thing. I'm assuming it's a wifi error, but I can't get past this error to check the wifi settings! Power cycled printer, router, etc. Every other device works fine. This printer is the problem.

 

Yes, my Instant Ink account is current.

 

20250405_082038.jpg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.