Cartridge cannot be used until printer is enrolled in HP instant ink

[Kojo1371970]

My HP Envy Photo 7134 has an error message displayed on the printer screen that: cartridge cannot be used until printer is enrolled in HP instant ink. The printer was given to me by my brother in UK, but I live in Ghana in West Africa. How can I get the printer to print with the cartridges already in it? My brother claimed he initially subscribed to the HP instant ink but cancelled it later. Please advise the options available for me to start printing.

[Irfan_06]

Hi @Kojo1371970,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer after cancelling the instant ink service.

When you cancel the service:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Kojo1371970]

Thanks Irwin6 for your response. I have noted all your comments. I would like to know the which toners or ink cartridges will match my printer (HP ENVY PHOTO 7134). Kindly send me their numbers and specs so I can purchase from an HP dealer in Ghana where the printer currently is. The printer was originally purchase in the United Kingdom by my brother. Thank you.

[Irfan_06 · Accepted solution]

Hi @Kojo1371970,

Please find the compatible ink cartridge for your printer from the below image.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support