Cartridge error

[NanaNay]

error message: Ink cartridges are not compatible with this printer. I get my cartridges through HP INSTANT INK.   I took them out wiped them off unplugged overnight. Same error message. It won't let me print.

[Riddle_Decipher · Accepted solution]

@NanaNay

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Have you diagnosed the cartridge error?

If not, Click here to troubleshoot and resolve the error

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern:

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.