Cartridge issue

[kendall95]

I recently put in new cartridges in my Envy 6000 printer. It was able to print with the cartridges that came with the printer, but the ones I received in the mail are larger and not reading on the printer. I'm now unable to print. The error message that is coming up is "E0" 

[Sneha_01]

Hi @kendall95,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The “E0” error on your HP Envy 6000 usually indicates a problem with the ink cartridges or their installation. Here’s a step-by-step guide to troubleshoot this issue:

Check Cartridge Compatibility: Ensure that the cartridges you received are compatible with the HP Envy 6000. Sometimes cartridges from different models or series might look similar but aren’t interchangeable.

Reinstall Cartridges:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door.
• Remove the cartridges carefully, making sure you handle them by the sides and avoid touching the nozzles or contacts.
• Check for any protective tape or seals that might still be on the cartridges. Remove any tape or protective coverings.
• Reinsert the cartridges, making sure they click into place securely.

Check Cartridge Contacts:

• Examine the gold or copper contacts on the cartridges and inside the printer for any dirt or obstruction.
• Gently clean the contacts with a lint-free cloth or a cotton swab moistened with distilled water.

Inspect the Printer for Obstructions:

• Ensure there’s no debris or obstruction inside the cartridge area that might be causing issues.

Update Printer Firmware:

• Sometimes, a firmware update can resolve compatibility issues. Check the HP website or the HP Smart app for any available updates.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source for about 60 seconds.
• Plug it back in, turn it on, and try printing again.

Check for Printer Alerts:

• Look at the printer's control panel or the HP Smart app for any additional error messages or alerts that might provide more information.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[kendall95]

Hi, I did all that you've mentioned in this post but nothing worked. These cartridges were sent to me by HP when I first set up my printer. The printer works with the smaller cartridges it came with but not these ones. I'm really annoyed that I cannot print anything when I need to.