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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-06-2021 05:16 PM

HP Recommended

I replaced my Magenta cartridge a few months ago and everything was fine. I just replaced my yellow cartridge and now I receive the cartridge memory error on Magenta and nothing will print. Any solutions other than buying another brand new Magenta cartridge.

Category:
3 REPLIES 3

‎06-07-2021 07:29 AM

HP Recommended

What model printer is it?

Are they HP original toners?

Are you able or have you tried updating the firmware of the printer?

Take all the cartridges out and restart the printer and install the cartridges when it asks for them.

 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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‎06-07-2021 07:52 AM

HP Recommended

The printer is a HP CP1215.

They are not HP toners but Brisine toners.

I have not updated the firmware.

I tried removing all the cartridges and replacing them as requested and now both the magenta and yellow lights are flashing.

Thanks for your response Tonerspills.

 

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‎06-07-2021 07:58 AM - edited ‎06-07-2021 08:02 AM

HP Recommended

I would contact them directly for warranty replacements. If you can get the printer back to a ready state and push the latest firmware, that could help. With off brand toners, there can be issues due to the toner tag chips they use.

 

It's always best to go with HP OEM toners. Keep messing with them, and the toner chips might overwrite and work at some point.

 

Edit- this printer still has a cartridge out override feature, if you can still get the tool box to work- page 51 of the user guide.

CP1215UserGuide 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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