Cartridge missing or damaged error message on 6830

[ikon99]

Even though I have installed a new set of original HP cartridges, I keep getting the above error message and I cannot get past it to be able to print in colour or in B&W. Does anybody out there have any advice or solutions please 🙂

[TEJ1602]

@ikon99, Welcome to HP Support Community!

I see that the printer is experiencing cartridge error, this could be an issue with the ink or the printer ink system, let us try to isolate and resolve the issue.

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

Hope this helps! Keep me posted. 

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