Cartridge not communicating on 9125e

[GP94]

Hi.  I am receiving the error message "cartridges not communicating" on my HP 9125e. 

I have tried unplugging for 60 seconds with no change.  

I have tried removing, cleaning and reinstalling the cartridges with no change.

I'd like to get help resolving this via a direct conversation.  Please message me to help resolve this problem.

[Sneha_01]

Hi @GP94,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with the "cartridges not communicating" error on your HP 9125e. While I can’t message you directly, I can guide you through a few more troubleshooting steps:

Step 1: Check Cartridge Compatibility

• Ensure that you are using genuine HP cartridges that are compatible with your printer model.

Step 2: Inspect the Cartridges

• Check for Damage: Look for any visible damage to the cartridges or the contacts.
• Clean the Contacts: Use a lint-free cloth slightly moistened with water to clean the metal contacts on the cartridges and inside the printer.

Step 3: Reset the Printer

1. Turn Off the Printer: Unplug it from the power source.
2. Wait for 60 seconds.
3. Plug it Back In: Reconnect the power and turn the printer on.

Step 4: Update Printer Firmware

• Check for any firmware updates via the HP Smart app or the HP website.

Step 5: Test with Different Cartridges

• If possible, try using a different set of cartridges to determine if the issue is with the cartridges themselves.

Step 6: Check for Obstructions

• Ensure there’s no debris or obstruction in the cartridge compartment.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[GP94]

I have already tried the solutions you suggested and I am still getting the same error message. I’d like to get specific help on resolving this issue. Is there anyone at HP who can help?

[Sneha_01]

Hi @GP94 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support