Cartridge problem

[enlo3]

Hello,

As of today I can no longer print or copy. I have the HP Envy Photo 7134.

I have an error message:
Applies to the black ink cartridge. "Remove the specified cartridge and reinsert it. Make sure it is seated correctly.
If the message continues to appear, replace the specified cartridge."

Original Message: "Angegebene Patrone entfernen und erneut einsetzen. Auf korrekten Sitz achten.
Wird die Meldung weiter angezeigt, die angegebene Patrone auswechseln."

I don't have a replacement cartridge because I use HP Instant Ink.

The website of HP Instant Ink also states that I will not receive any more ink cartridges until the error has been resolved.

Cleaning the cartridge also does not work. There too the error message comes and interrupts the process.

Printer firmware is up to date. I also tried to update the printer itself. That doesn't work because he already has the latest update.

What else can I do?

Thank you in advance and best regards 🙂

[asmita6658 · Accepted solution]

Hi @enlo3

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[enlo3]

Hello 🙂

Many thanks for the help. The black replacement cartridge that was delivered to me worked. Have used this and no more error messages. 😃

[asmita6658]

Hi @enlo3

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!