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Cartridge “wiper” causes paper jam

HP Recommended
HP Deskjet Advantage 2060 K110a
Microsoft Windows 7 (64-bit)

Hello. My printer is HP Deskjet 2060 K110a and I’ve been having printing problems with it recently. I noticed that the cartridge “wiper” ( I don’t know what exactly it’s called but it’s like a small flap that wipes the cartridge nozzle before/after printing) doesn’t go down during printing and this causes paper jam. I wonder what the cause is and how to fix it. 

Your advices are greatly appreciated. Thanks. 

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@Aebee

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. If your printer has a battery, remove the battery.

  3. Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  5. If the carriage on your printer has a latch, make sure it is closed.

       CAUTION: 

    Ink tank printers: If the latch is closed, do not press down on it.

     

    If the printhead latch is closed, do not press down on it

  6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  7. Close the carriage access door.

  8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hello. Thank you for your reply. I checked my printer according to your advice and didn’t see anything stuck inside. The cartridge carriage can also be slid freely from left to right. The only problem that is obvious to me is the “wiper” that is now stuck in the up position, as in the photo below. Normally this wiper goes up and down. 

Anything I could do to fix this?

Thank you again. 

1AE0EE7A-A79E-4AF3-B77E-227B52CF217C.jpeg

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@Aebee

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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