Cartridges delivered in box of printer not compatible

[JanVA]

After unboxing the printer and installing the cartridges, I have got the message that the cartridge are not compatible for the printer.

I have followed all steps I could find on the HP support site without success!

This seems strange for a new printer!

Any suggestions on what to do? As soon as I can I will buy new cartridges but for now the printer is useless.

Thanks,

Jan

[Dragon-Fur]

@JanVA

Brand new printer is under warranty.

If you have not done so, consider contacting HP Technical Support.

Open a case, explain the issue, and ask for help.

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

Our volunteer staffed HP Community is not HP Technical Support

If you cannot find the information you seek HP Community,

If you have questions about the answer(s) you have received in the HP Community,
If you disagree with answers you find or have received in the HP Community,

If you want to speak with HP Technical Support staff,

Please contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information / case online: HP Customer Support
2. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Contact HP Tech Support on your Browser

Open Browser to HP Technical Support

Select Contact Support or Business Support

• Log in or continue as a Guest,
• Follow the prompts.

Option:  HP Agent Response on the Community Site

You can choose to wait for an HP Agent to respond to your request on the community.

The following applies to HP agent response on our community:

• An HP agent will always post back here before contacting you privately.
• Agents are identified by the "HP" icon  next to the Profile ID avatar.
• HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar

• HP agent response times vary widely – this community is not HP Technical Support
• HP agent response on the community is NOT guaranteed
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

Option - HP Support is on Facebook!

HP on Facebook

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[JanVA]

Thanks Dragon-Fur

[JanVA]

I have contacted the seller and they replaced the printer.

The new printer I received worked without any problem.

I noticed that the packaging of the replacement printer was slightly different when unpacking the printer.

[Dragon-Fur · Accepted solution]

@JanVA

OK, problem solved.

The "different packaging" comment is vaguely unsettling.  Companies, including HP, do change the manner in which products are packaged.  Assuming you purchase your products from a authorized, reputable merchant, the change is likely nothing about which you should be concerned.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[ISABELLA5]

Has anyone resolved this problem. I have put in the cartridges supplied with the priter. A message is displayed.  Use setup cartridges supplied with the computer.  which is what i have done. the cartridges are the right number and not damaged . 

[JanVA]

Hi Isabella,

I was not able to solve the issue with the printer or the cartridges. I contacted the support of the shop where I bought the prnter and they swapped it for a new one.

With that new printer I didn't have the problem so I can only assume there has to be a bad batch of printers or cartridges.

Jan