Cartrige error

[Andrew_Fumagall]

I bought ink cartridges 301 for my printer HP2620 s/n [Personal Information Removed] and a message appears "cartrige not compatible" The cartradhe guarantee expires in March 2023 (black and white) and January 23 (color) Both have the stamp V1

Thank you

Andrew

[Nal_NR]

Hi @Andrew_Fumagall,

Welcome to the HP Support Community. 

I'd like to help!

Clean the electrical contacts

Turn the printer on.

Open the door to access the cartridges.

Wait until the carriage stops moving before you continue.

Remove the cartridge indicated in the error message from its slot, holding it by its side.

   CAUTION: 

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Remove any protective tape that still might be on the contacts.

   CAUTION: 

Do not touch or try to remove the copper electrical strip.

Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

Wait 10 minutes for the contacts to dry.

Reinsert the cartridge.

Insert the black cartridge into the right slot.

Insert the tri-color cartridge into the left slot.

Repeat these steps for the other cartridge, if necessary.

Close the cartridge access door.

If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

Check for the error message.

You can refer to this HP document for more assistance:- Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Andrew_Fumagall,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Andrew_Fumagall,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.