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ADCDo
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Message 1 of 2
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Change Region on HP Deskjet 3720

HP Recommended
HP Deskjet 3720

I have recently moved from Australia to the UK with an HP Deskjet 3720.

Now realising that the printers are regionalised and i cannot use UK cartridges.

I have read that printers can be regionalised, but i am out of warranty and can't find a number to call HP and go through the process.

Does anyone have instructions to change region or a phone number i could call to do this?!

Thanks

 

ADCDo

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @ADCDo

Welcome to the HP Support Community. I'd be happy to assist you.

 

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

  • Incompatible Cartridges

  • Cartridge Not Intended for this Printer

  • Incorrect Cartridges

Find below the compatible ink cartridges according to the regions:

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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