Change Region on Printer

[mariekanemaru]

I bought my printer in Dubai a few years back and I've already returned to the Philippines. I can't get the the 650 ink cartridge here so I checked HP's website for compatible ink cartridges for my printer and bought the 678 ink cartridge. Then, I find out about the printer being region locked so my printer keeps saying the ink is incompatible. I know I have to contact HP support but I've already called different numbers and they keep giving me these numbers (for the Philippines); the website lists these numbers as well:

1-800-1441-0094

+63 (2) 867-3551

The problem is, when I dial these numbers, it always says "The number you have dialed is not yet in service". So, I'm at a loss here. What am I supposed to do with my printer and two new packs of 678 ink cartridge now? Is there any other way I can change my region? I called service centers here in the Philippines and they all tell me I can only do that by calling those numbers. I hope someone can enlighten me with this or give me another solution.

[Jacky-D · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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