Change region code

[RamkumarV]

Hello Team,

I purchased my HP Deskjet Ink Advantage 3545 printer from Dubai, UAE. I moved to India and the ink catridges 650 is not available here. Instead I purchased 678 catridges which are available here. But when I use them, I get 'Incompatible Catridges' error. Could you please guide me to update/change my region to India?

Thanks and Regards,

Ramkumar Velusamy

[asmita6658]

Hi @RamkumarV

Welcome to the HP Support Community. 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RamkumarV]

Hi Asmita,

Thanks for your quick response. May be it is a mistake, I only received partial instructions from you, could you please share the rest of instructions? Thanks  again for your help.

Thanks and Regards,

Ramkumar Velusamy

[RamkumarV]

Hi Asmita,

Great, it didnt help me. When you asked for 16 digit serial number, is it for old region caatridges or new region catridges? I shared you the new region 678 catridges serial number. I can buy numerous charger for a $100 mobile, but for this printer even though I bought original catridges, it doesnt work for other region. What does HP think, we stay in one country where we buy your printers? I will wait for one more communication from HP, else, I'm going to throw this trash  printer outside my home and let everyone knows it is a piece of junk. 

Hello HP,

You  can also hire me for providing solutions, if you are genuinely interested in solving customers query. You are just wasting time.

Thanks and Regards,

Ramkumar Velusamy

[asmita6658]

@RamkumarV

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.