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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-17-2025 12:26 PM

HP Recommended

Would like to talk to somebody to help. My printer is not working. All I did is change the ink

Reply
1 REPLY 1

‎11-20-2025 05:10 AM

HP Recommended

Hi @MikeJeep 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing the situation—and I’m truly sorry your laser printer stopped working right after changing the toner. I appreciate your patience and want to help you get it back up and running. To guide you accurately, I’d like to understand a few key details first:

  • What is the exact model of your HP Laser printer?
  • What is the full error message displayed on the screen or in the HP App?
  • Did you replace all toner cartridges or just one?
  • Are you using original HP toner or a third-party cartridge?
  • After replacing the toner, did the printer recognize the new cartridge or show any blinking lights?

Once I have this context, I’ll walk you through the most effective steps to restore printing.

 

The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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