Changed ink cartridge and still prints blank

[Ssprenger7]

Help! I have an HP OfficeJet pro 6968 printer. I just changed my black ink cartridge 902XL and it is still printing blank

[Raj_05]

Hi @Ssprenger7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP OfficeJet Pro 6968 printer. If you've recently replaced the black ink cartridge (902XL) and are still getting blank pages, there could be a few reasons for this problem. Here are some troubleshooting steps you can follow to resolve the issue.

1. Check Ink Levels:

   • Make sure the new black ink cartridge is installed correctly and securely.
   • Check the ink levels through the printer's control panel or the HP Smart app to ensure that the cartridge is not empty or improperly seated.

2. Remove the Cartridge:

   • Turn off your printer and unplug it from the power source.
   • Open the printer cover and remove the black ink cartridge.
   • Carefully inspect the cartridge for any protective tape or plastic covers that may still be attached. Remove them if present.

3. Clean Printhead:

   • Printhead clogs or dried ink can sometimes cause printing issues. Most HP printers have a built-in printhead cleaning feature in their software. You can access this through your computer: a. Open the HP Printer Software or HP Smart app on your computer. b. Go to the "Maintenance" or "Tools" section. c. Look for the option to clean the printhead and follow the on-screen instructions.

4. Align Printhead:

   • Alignment issues can also cause blank prints. You can try aligning the printhead using the printer software: a. Open the HP Printer Software or HP Smart app on your computer. b. Navigate to the "Maintenance" or "Tools" section. c. Find the printhead alignment option and follow the instructions.

5. Update Printer Drivers:

   • Outdated or corrupted printer drivers can lead to printing problems. Make sure you have the latest drivers installed for your printer. You can download them from the HP website.

6. Check for Firmware Updates:

   • Sometimes, firmware updates can resolve printing issues. Check if there's a firmware update available for your printer and install it if necessary.

7. Run a Test Print:

   • After performing these steps, try printing a test page to see if the issue is resolved.

Please follow these steps systematically, and hopefully, one of them will help resolve the issue with your HP OfficeJet Pro 6968 printer not printing black ink.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support