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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Changing WiFi password on printer

Create an account on the HP Community to personalize your profile and ask a question
02-19-2019 08:03 AM
Welcome to HP Support Community,
Let's try resetting the printer network to defaults and re-connect the printer to your network -
Network Restore - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
If the router has a WPS push button, try these steps -
1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.
2) Press the WPS button on your router.
NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.
If this step is not successful, then we need to first connect the printer to a computer using a USB and then convert the wired connection to wireless as the printer does not have a control panel to enter the Wi-Fi password.
You may refer to this document for steps - HP Printers - Changing from a USB to a Wireless Connection
You may also connect the printer using your mobile devices -
How To Set Up a Wireless HP Printer from Android?
How to Set Up a Wireless HP Printer from an iPad or iPhone?
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Jeet_Singh
I am an HP Employee
10-26-2019 05:48 PM
I'll be happy to assist you to get the printer connected to the network.
Note: Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
If the issue persists, restore network settings to default settings
● Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.
Try to connect the printer back to the network.
Keep me posted, how it goes!
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Thank you for joining the HP Community.
Have a great day!
Cheers:)
Raj1788
I am an HP Employee