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‎03-30-2019 11:28 AM - last edited on ‎03-30-2019 12:08 PM by Retired

HP Recommended
Product: HP Photosmart 7525
Operating System: Microsoft Windows 10 (64-bit)

Wow!  It turn about 20 minutes for the Chat adviser to tell me to call phone support [edit].  The advisor's responses took about 2 to 3 minutes each, like what is your alternate phone number.  20 minutes later, after I said my Photesmart printer print-window wouldn't let me use Photo size 4x6in with Paper size 4x6in with the Photo tray (window says "Phote doesn't fit on the selected paper").  Guess the Photosmart isn't so smart .. but 20 minutes to even ask the question?!

Weekend Chat is useless. 

1 REPLY 1

‎04-01-2019 03:06 AM

HP Recommended

Hi @deltafox

 

Welcome to the HP Support Community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the thumbs up to say thanks for my efforts.

 

Have a good day ahead.

Asmita
I am an HP Employee

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