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‎12-15-2023 09:30 AM

HP Recommended

Installed brand new cartridges and get message “checking the printer please wait.   Kept spinning so I tried to shut down but no luck.  Removed power supply, plugged back in and tried again. Same issue.  Reinstalled old cartridges and it was fine, except the color quality was bad.  So reinstalled the brand new cartridges and same error.  Any ideas on a fix?  Thanks.

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4 people had the same question
1 REPLY 1

‎12-18-2023 05:42 AM

HP Recommended

Hi @CW195,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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