Chromebook recognizes HP P1505 printer. When you select print it never prints.

[tim448]

HP P1505 

[Nal_NR]

Hi @tim448,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry you’re facing this issue with your Chromebook and HP P1505 printer. It’s frustrating when everything seems connected, but the printer just doesn’t respond. Let’s work on getting it sorted out.

• Have you set the HP P1505 as the default printer on your Chromebook?
• Are there any error messages displayed on the printer or Chromebook when you attempt to print?
• Is the printer connected via USB or Wi-Fi, and have you tried using a different connection method?

Let's try these steps. 

Verify Printer Setup on Chromebook:

• Go to Settings > Advanced > Printing > Printers and confirm that the HP P1505 is listed.
• If it isn’t, click Add Printer and manually add it.

Check Printer Compatibility:

• Confirm that the HP P1505 is compatible with ChromeOS. If it requires special drivers, visit HP’s website to ensure you’re using the correct configuration or setup guidelines for Chromebooks.

Re-add the Printer:

• Remove the printer from the Chromebook:
  • Go to Printers under Settings, click the three dots next to the HP P1505, and select Remove.
• Re-add the printer, ensuring it is properly recognized.

Test with a Different Connection Method:

• If connected via USB, try a different port or USB cable.
• If the printer supports Wi-Fi or network printing, connect the printer to the same Wi-Fi network as your Chromebook and try printing wirelessly.

Restart Devices:

• Power off the Chromebook and the printer completely.
• Restart both devices and attempt to print again to refresh the connection.

If these steps don’t resolve the problem, it may be necessary to update ChromeOS or explore a potential compatibility issue between the printer and Chromebook.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[tim448]

Nothing has worked. 

[Nal_NR]

Hi @tim448 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!