Code: 0x6100004A Need Help

[RayWatson]

I have had multiple issues with this printer and am far from impressed. However this issue i can not seem to figure out. Its says on the display screen exactly," There is a problem with the printer or print system. Turn the printer off, then on. If your continue to get this message, contact HP. 0x6100004a

I have tuned it off, also unplugged it from the wall and the printer, made sure im plugged directly into a wall and not a surge protector, and am now out of ideas. Thanks

[TEJ1602]

@RayWatson, Welcome to HP Support Community!

Let us try the following steps:

Step 1: Reset the printer

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the error persists, continue to the next step.

Step 2: Remove the ink cartridges

Remove the ink cartridges and check for an error message to diagnose the issue. Take the ink cartridges out of the print carriage, and then check the printer control panel or computer for an error message.

Before you install the ink cartridges back, make sure they are properly vented and also clean the contacts.

Step 3: Update the printer firmware

The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.

Update the printer firmware for printers connected to a Mac.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of macOS or OS X, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. When the download is complete, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and then click Continue.

   

10. The updater checks the firmware version installed on the printer and then displays the results in the Update Information window.

    • If Device is ready to be reflashed displays, click Continue to update the firmware.

      When the update completes, click Done.

Let me know the outcome.

Cheers 🙂

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