Cold reset triggered "Cartridge cannot be used until printer enrolled in HP Instant Ink&quo

[adeharding]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

Original topic URL:  https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Cold-reset-triggered-quot-C... 

Got same issue with Envy 6234. Connection error messages, even though was connecting fine, and instant ink status updated. Did a factory reset and now get same message "Cartridge cannot be used until printer enrolled in HP Instant Ink". Have tried resetting network and web services and getting nowhere

[Kumar0307]

@adeharding, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error.

You will have to add the printer to your Instant Ink account as the data on the printer was erased when you performed a factory reset. 

A reset will disable the web services. We need to enable the web services, go to account, and add the printer using the new claim code. Refer to - Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[adeharding]

Hello. I have tried that when I add the printer claim code I get an error message saying "Something went wrong. Please try again later." I have tried numerous times

[Kumar0307]

@adeharding

In this case, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

[adeharding]

Have tried that waiting for escalation response. Although now think it is something to do with this. Right hand "printer" is the one showing as connected to instant ink. Left hand one wants me to sign up even though it says already enrolled.

[Kumar0307]

@adeharding

Did you talk to an Instant Ink support agent from HP?

Please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Keep me posted.