Color Laser Jet Pro MFP M277dw stuck on initializing

[Spackler]

My MFP M277dw has worked like a champ for years but has just recently become stuck in the initializing step whenever it is turned on.  I've tried disconnecting everything and doing a power reset but it has not helped.  I have seen in some past conversations on this forum that doing a full factory reset is necessary to resolve this, but that involves some secret incantation that needs to be sent off line to the requestor.  Can someone please send me the instructions for doing the full factory reset?  Thanks.

[VikramTheGreat]

Hi @Spackler,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that your HP Color LaserJet Pro MFP M277dw is getting stuck during initialization upon startup, and that power cycling has not resolved the issue. We appreciate your loyalty to HP and will do our best to assist.

Yes, for the HP Color LaserJet Pro MFP M277dw, if the device is responsive enough to access the control panel, you can perform a basic factory reset using the following steps:

Restore Factory Defaults from the Control Panel

1. On the printer’s control panel, touch the Setup (gear icon) button.
2. Scroll down and select the Service menu.
3. Scroll to and touch Restore Defaults.
4. Confirm by selecting OK.
5. The printer will automatically restart.

 
For more help, please use the User guide and check page 98: HP Color LaserJet Pro MFP M277 User Guide – ENWW
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Spackler]

VikramTheGreat,

Thanks for the quick response and information.  Unfortunately, since the printer almost immediately starts "initializing" once it is turned on, it doesn't give me access to the Setup (gear icon) button.  It just stays stuck on the initializing screen.  Any other ideas?

Spackler

[VikramTheGreat]

Hi @Spackler,

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support