• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-28-2022 01:42 PM

HP Recommended

Happy to report that the replacement formatter board (P/N #T6B82-60001) fixed my issue. Replaced the board this afternoon and my printer is working again. The used board I purchased had a much older firmware on it, but the printer came to life after replacing it.

Interesting enough, the replacement board did have a 2-pin header already installed on the FW_UPGRADE option. Either way, I'm disabling automatic update. I don't trust HP after that.

5 people found this reply helpful
Was this reply helpful? Yes No

‎10-28-2022 05:38 PM

HP Recommended

One minor issue I found with replacing the formatter board is that the printer serial number will be wrong in the web interface. Apparently the serial number can be changed by sending a PJL file to the printer, but need to research more. No matter, the printer is working fine now with the replacement formatter board!!

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-28-2022 05:49 PM - edited ‎10-28-2022 05:50 PM

HP Recommended

Great to hear!  But sadly there is no way to fix this and be sure the next update does not trash the printer again!  I suppose one can turn off updates to avoid a potential issue.  But, then you miss getting some update that fixes other issues.  I am really hating HP right now.  All this could have been avoided by testing this update before it was shipped.

Was this reply helpful? Yes No

‎10-28-2022 06:05 PM

HP Recommended

@Jerrykur - thanks! Yeah, I turned off the auto update feature before I enabled wireless! 🙂

 

Update: I followed this blog post and was able to update the serial number of the replacement formatter board:
https://jacobsalmela.com/2015/02/05/change-the-serial-number-on-hp-printers-using-printer-job-langua...

2 people found this reply helpful
Was this reply helpful? Yes No

‎10-28-2022 06:14 PM

HP Recommended

Make it 14. Same issue. Had Service Error 79. Tried the hard reboot now I get the Service Error 49. Ridiculous.

Was this reply helpful? Yes No

‎10-28-2022 07:08 PM

HP Recommended

If you need a sample PJL file I can make one available. You would just need to input your proper serial number and then send it to the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-28-2022 07:12 PM

HP Recommended

Repairatrooper, thank you very much for your offer to help!

It wasn't too difficult. I was able to figure it out from this blog post: https://jacobsalmela.com/2015/02/05/change-the-serial-number-on-hp-printers-using-printer-job-langua...

It worked like a charm!

3 people found this reply helpful
Was this reply helpful? Yes No

‎10-29-2022 01:04 AM

HP Recommended

@Katherine73: Happy to hear this works! I'm still hoping HP will come with some solution soon otherwise I'm ordering one of those boards too. I just wish they would be cheaper, but compared to not having a printer at all it's okay.

--
Regards,
Joop Roseboom
Was this reply helpful? Yes No

‎10-29-2022 04:54 AM

HP Recommended

I just got the answer "I´m sorrs, the printer is out of warranty" here in Germany via WhatsApp support. I´m going to get a spare parts dispenser tomorrow and i will either run the dispencer if it goes or rebuild the board. I kindly pointed out the error on HP´s part to support again and asked for a solution from HP. I have also pointed outthat i am an IT-Dealer an if HP´s lst word is HP will be banned from my range an customers will also communicate why! 

 

Sorry for my bad English, it´s translate by Google.

Was this reply helpful? Yes No

‎10-29-2022 05:08 AM

HP Recommended

At that moment, HP support teld me via whatsapp that I should call hp to discuss how to proceed. Ill let you know what came of it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.