Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October

[lw816]

Did you ever get resolution?

[bitsaboy]

I'ts obvious now HP fails to take responsibility for destroying our printers. But at some point, the company internally must have made a decision to "upgrade" us, due to a hole in their own security.  Odd enough, HP claims now we get no help from HP, because we're out of warranty.  So WHY is HP bothering to "upgrade" us out-of-warranty HP printer owners - never mind the upgrade was what destroyed our printers.  Seems HP wants to have it both ways - turning on what causes them the least financial harm, tho it caused the loss of good will as well as destruction of the customer's printers.

[3854michaelr]

Hallo Tobias,

ja mein Anwalt hat mir was geschickt von einem anderen Fall. Hier besteht besser Bestand keine Garantie auf Funktion des Gerätes nach dem Update. Egal ich muss dir ehrlich sagen meine Reparatur hat mich 90€ für einen ersatzteilspender und Diesel für 450km gekostet. Dafür hatte ich auch einen schönen Ausflug an den Bodensee. Solange HP nicht selber einknickt lohnt der Aufwand nicht. Ich bin quasi kein HP Kunde mehr diese Firma ist für mich gestorben. Ich werde auch keine HP Geräte mehr verkaufen. Nur noch Toner und Tinte um Drucker am Leben zu lassen für meine Kunden. 

[Rcnl1975]

Same problem, no solution that works for me, printer is always on hp original ink. Last year I got a new replacement due to an other issue and was still in guarantee until September of this year issue with error 49 occurred beginning of November for me.

[incith]

Just wanted to add my printer is doing this now too.

[Debussy12]

I had exactly the same thing yesterday: first my printer (Color LaserJet MFP M281fdw) did not accept an original HP toner and showed in the display that the toner was locked. The old cartridge worked fine, but the new one was rejected after several attempts and restarts. So what did I do in this case? Sure, a firmware update to make sure I was up to date. But from there on the 49 Service Error came permanently and since then the printer is no longer usable. And I really tried everything, but the printer is endlessly stuck in a loop and can't be fixed. What can I do? Is there anyone who could deal with this faulty firmware other than buying used components somewhere on the internet or ebay?

[jimd299]

I have the exact problem. Auto update gave my printer the service 49 error and can't be resolved. Printer is now a $600 brick. Customer service was useless. 

[speters0]

Seems like HP didn't admit that the latest firmware bricked MFP-M281fdw printers
but oddly, their latest firmware was removed from their download site.

I had the "49 Service Error" 3 weeks ago.
I didn't want to wait for HP to resolve something that they can't acknowledge.

So, I searched for that specific error and I ended here on that Community Discussion.

I noticed that the first post was published on 10-23-2022.
That's quite a long time.

So two weeks ago I order a formater board OEM Code:T6B82-60001 from AliExpress for about 110.00 $CAN
Two days ago, I received it and installed it.
Everything is working fine now.

The "Firmware Datecode" on the new board is: 202204014
So, I didn't have to update it.
But "Location" on the board's memory was China, so I changed it to USA by booting and placing my finger on the lower left screen on the printer.

I also disabled the auto-update of the firmware.
I didn't change the serial number (The printer is no longer on warranty anyway).

Great respect to people like Katherine73 that really made a difference on my decision.
Thanks!

[Arnaud_French]

Hello,

I was one of them that report the problem on my printer in the first 5 pages of this thread but now I’m fed up to wait for any action from HP, no more comment. 
I need to have a printer at home and I’m hesitating in buying the formater board on ali express or buy a new one. Here in France, if you want a laser monochrome printer, it is HP or HP! I don’t want to give them 1 more euros…

What would you do ?

-wait - 0€

-new formater board 100€

-buy a new one 100€ (but for a monochrome)

I tried to read all the post and I noticed that some of you had issue with the new formater board from Ali express, is there a risk to loose again 100€?

Thank you. 

[Ar2022]

Could you please repost the link for the Rfu to initialize the aliexpress board