Color cartrige malfunction after changing for a new one

[sgcfreitas]

Sudenly, my HP 3515 stuck and showed a msg "Color cartridge malfunction", even after I have changed it for a new one
My Multifunction HP 3515 has worked perfectly for more than 10 years. Never had any problem.
Does anybody has a suggestion, please?

[VikramTheGreat]

Hi @sgcfreitas,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Deskjet Ink Advantage 3515 e-All-in-One Printer is showing a “Color cartridge malfunction” error even after replacing it with a new cartridge, here’s what you can try to fix it:

Step-by-Step Fix

1. Check Cartridge Compatibility

Make sure the replacement cartridge is:

• Genuine HP and not refilled or third-party.
• Compatible with your printer model and region.

👉HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

2. Clean Cartridge Contacts

Sometimes, ink or debris on the copper contacts causes errors.

Steps:

• Turn off the printer and unplug it.
• Open the cartridge access door.
• Remove the color cartridge.
• Use a lint-free cloth lightly moistened with distilled water to clean the copper contacts on the cartridge and inside the printer.
• Let it dry for 5 minutes, then reinstall.

3. Reset the Printer

This clears residual errors.

Steps:

• Turn off the printer.
• Unplug the power cord from the printer and the wall.
• Wait 60 seconds.
• Plug it back directly into a wall outlet (not a surge protector).
• Turn on the printer and check if the error clears.

4. Try Single-Cartridge Mode

If the error persists:

• Remove the color cartridge.
• Leave only the black cartridge installed.
• The printer may enter single-cartridge mode, allowing you to print in black only.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat