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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Color print counts are higher than usage with HP PageWide Pro 477

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HP PageWide Pro 477W MFP

Color print counts are a lot higher than actual usage. Why does this occur? When we do print [not often], we always select black and white. 

Thanks!

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@AGMBBC 

 

Please check to see Does your printer has option to use Black Ink Only ?

 

As we know: mixing 3 prime colors together at a right amount will give us full color spectrum from white to black (around 16 million colors and more). Asking printer to print B&W or Grey scale means telling it to mix colors together to print therefore you need option to print Black Ink Only.

 

That why printer consumes color inks when we only print B&W.

 

Regards.

BH
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I do use "black ink only" on PC . MAC is black and white - have not found "black ink only" option. We did figure out that "grey scale" was adding to color count a few months ago, but still have high color. May be due to the "black and white", but HP indicates "black and white" only uses black [see below]. Not so sure based on color count...

Thanks for your help!

 

Screen Shot 2020-09-09 at 6.18.44 PM.png

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