Color print

[Lasse_08]

I can not ge color prints from text and pictures. The option color is not available as option on the print menu on for example Word. The test print is ok with color. I bought the printer two days ago.

What can I do. 

[Dvortex · Accepted solution]

Hello, @Lasse_08 – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues while printing color with the new Envy printer. I would suggest you reset the print system as this will default the print settings and you should get the color option back. Here are the steps:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.
• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

Those steps should do the trick, let me know the outcome!

Good luck 🙂
 

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[kuijers]

Your advice seems to be for an Apple product. I cant use your advice using Windows 10.

I have the same problem with no color on my prints.

[Dvortex]

Hello, @kuijers

Thanks for reaching out!

Please try the steps below for Windows OS:

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2oFOQnv and enter the printer model to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Lasse_08]

Thank you for your fast an very good advice. I followed your instruction step by step and my problem was solved directly.

Tahn you very much again! 

Lasse

[MKazi]

@Lasse_08

Hi,

as @Dvortex is out of the office, I'm replying to you. 

I'm glad to hear that the issue is fixed and appreciate your patience and efforts.

I wish you happy printing and a very happy upcoming New Year! 🙂

[kuijers]

Thank you for the help. It worked.