Color printing not available anymore with Envy 5540 in Windows 10

[babacampione]

My HP 5540 is printing fine with a Windows 7 notebook and with an Android device.

Then I changed notebook, Windows 10 and it worked fine for a few days.

Suddenly the option to print in color doesn't show up any more.

Any file I try to print (photos, documents...) is shown in gray scale in the print preview and it is printed in grey color. The option to select "Color printing" doesn't exist anymore.

Printer has been unistalled and re-installed with latest drivers. No changes: I am still not able to select "Color Printing" option.

With Android and Windows 7 I am still able to print in color.

I always use original HP cartridges and they are currently almost full (changed few prints ago). No cartridge error is displayed.

The complete non sense of this problem is that I can print in color when I plug by USB the computer to the printer, whereas it is in gray scale when it is in Wi-Fi direct.

What's wrong with my printer? Is it a Windows 10 setting?

[sandytechy20]

@babacampione

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[babacampione]

Thanks for the detailed procedure, which doesn't work unfortunately.

This problem is apparently taking place quinte often, when windows updates mess up some configuration.

Eventually I solved my problem by re-installing the 2015 software and driver by the CD included with the printer.

It works fine now!

[sandytechy20]

@babacampione

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[PowerPraise]

did you uninstall everything again before you re-installed the 2015 software and driver with the CD?