Colors are not true on Photo Envy 7100

[ESG927]

I like to print photos on my HP Photo Envy 7100.  It worked fine at first but now the colors are not true.  The darker colors will have a blue cast, the greens will have a yellow hue.  I am on an Instant Ink subscription and don't have any other color cartridges to use currently.  I'm sure I aligned the cartridges at one time but it didn't improve.  I've changed paper settings, again no improvement.

Thanks for your suggestions.

[A4Apollo]

Hi! @ESG927,

Have you tried checking with regular ink cartridges? Does the issue persist?

Try printing a print quality test page from the printer and check if the issue persists.

Try replacing low, empty or defective ink cartridges on the printer.

Clean the ink cartridge contacts

Make sure the ink cartridges are correctly installed

Refer this article to know more information about print quality issues with the printer. Click Here

Lastly, if you still have issues after trying out the steps. Please share us few details through a private message, so I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Let me know if this works! 
Have a great day ahead! 🙂

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[ESG927]

Hi,

I uninstalled my printer and reinstalled it with the most updated print driver.   I aligned the cartridges and clean them (twice).  I printed a photo that I had printed before and the colors weren't correct.   And it's still not satisfactory.  My husband is wearing a black shirt but it appears dark blue.  His graying hair looks like little-old-lady blue hair.   It's just not right.  😞

I don't have other ink cartridges to try since I have an Instant Ink subscription.

[A4Apollo]

Hi! @ESG927,

Thanks for writing back to us.

Did you try printing a print quality test page from the printer? Does the issue persist?

If the issue persists when printing a print quality test page from the printer. Please share us few details through a private message, so I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope to hear from you soon!

Take Care!