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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Anthony1949
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Compatability of Printer to Computer Operating System

HP Recommended
Envy 4504
Other

Apple mac have a new operating system update, Mac OS Catalina 10.15-8.09GB. This new system only supports external operating systems of 64bits, not the previous 32 or 64bits.

For my printer to be able to connect to this new operating system update it must be 64bit compatable.

I have checked my printers specifications, but cannot find out what bit system it uses.

Could you please tell me what bit operating setting does my printer support, ie 32 and 64 or only 32.

Regards,

Anthony1949

  

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Kumar0307
HP Support Agent
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@Anthony1949, Welcome to the HP Support Community!

 

With Catalina, only 64-bit software will be supported. So the printer's driver that you use should be 64bit. To check the printer specifications, click here.

 

HP ENVY 4504 e-All-in-One Printer has a driver available for macOS 10.15 in HP Support site via HP easy start. Click here to view/download the same. You may also install the printer using AirPrint driver(recommended).

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
22,355 22,356 1,620 1,907
Message 2 of 2
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@Anthony1949, Welcome to the HP Support Community!

 

With Catalina, only 64-bit software will be supported. So the printer's driver that you use should be 64bit. To check the printer specifications, click here.

 

HP ENVY 4504 e-All-in-One Printer has a driver available for macOS 10.15 in HP Support site via HP easy start. Click here to view/download the same. You may also install the printer using AirPrint driver(recommended).

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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