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‎05-03-2024 03:54 AM

HP Recommended
Product: HP ENVY Inspire 7920e All-in-One Printer

My printer is only 4 months old yet I have been unable to use a black cartridge for approx 4 weeks! Despite numerous contacts with HP, who have sent me a few replacement cartiridges, it still won't print black - message says ' not communicating with printer. A HP technician spoke with me on 22 April 2024, ran through all troubleshooting issues and finally said they would  send me a replacment printer within   6 days if I upload the photos they required. I have sent them photos twice and requested acknowledgement - no reply and no printer received!  I therefore chased HP a few days ago and customer services guy said someone would ring me back but no one has - I have had my phone with me at all times. I am really disgusted that HP treat their customers in this manner. I need the printer to print black for my son's exams and my work . I just want to know whether HP will genuinely send me out a replacement printer and the date it will be delivered to me. As they can;t be bother to respond I now need to make a formal complaint - anyone know the complaint contact address?. 

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1 person had the same question
1 REPLY 1

‎05-03-2024 04:29 AM

HP Recommended

Following on from my last post, I just rang HP to raise a formal complaint. Advisor said a replacement printer had not been processed instead they had sent out yet another cartridge for me to try - which hasn't resolved the issue. He will now escalate the matter so a replacement printer will be dispatched and arrive by 9 May 2024. I hope this is indeed the case.    

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