Computer is unable to communicate with printer in some cases

[kovacsakos]

Wireless printing is unstable. It is working sometimes, document sending is working to printer, but sometimes it doesn't work, I got error message about communication error. I can't se differences between these situations, printer is powered on and connected to Wi-Fi network. I tried it from Windows 8.1 too and found the same issue.

[DavidSMP · Accepted solution]

@kovacsakos,

Good day. Thank you for reaching out to the Hp community. I would be delighted to assist you. Superb description and terrific troubleshooting. Kudos to you for that. 

• Was there a power outage or surge that dropped the wireless connection?
• Did it occur after a recent software or Windows update?

Let's try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.
• Then run HP print and scan doctor from here http://support.hp.com/us-en/document/c02073861  and check if the issue gets fixed.

If it continues, then try these steps:

• Restore factory defaults on the printer from the user guide link: http://h10032.www1.hp.com/ctg/Manual/c05439290 and follow instructions from page 69.
• Later follow all relevant steps from this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... (HP DeskJet 2600 Printers - Wireless Printer Setup (Windows)
• This should fix the issue. If it continues, then install the printer as a USB printer and change it to a wireless connection. Follow instructions from the section under windows from this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... (HP Printers - Changing from a USB to a Wireless Connection)

Other steps to try:

• Run all the latest Windows 10 updates:
• Make sure that the Firewall and antivirus are temporarily disabled while installing and connecting the printer.
• Update the router's firmware also.
• Follow steps 1, 2 and 3  from this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... (HP Printers - Printer Not Found During Network Driver Setup (Windows)

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂