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‎05-18-2021 09:44 PM

HP Recommended
Product: HP 8620
Operating System: macOS 11.0 Big Sur

Computer says I have to "ask administrator for permission" but I own this thing. It will not stop reprinting this 300 page thing, and has gone through several reams of paper. I can't get the software to show up on my printer due to above message, so it just keeps cycling through. Do I need a new printer? I hope not! Thank you to whomever! 

Category:
4 REPLIES 4

‎05-22-2021 10:48 AM

HP Recommended

@AmyG57

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture asking for Admin permission?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-22-2021 01:07 PM - edited ‎05-22-2021 01:09 PM

HP Recommended

You are going to need to disconnect the printer from your computer first while you fix the problem. The prompt you are getting is likely due to Apple OS wanting to confirm before making changes. I would suggest you try the instructions in this document to clear the print queue

 

https://support.hp.com/gb-en/document/c02239404

 

Regarding MAC OS admin permission see this Apple document

 

https://support.apple.com/en-ca/guide/mac-help/mhosxlogo1438/mac#:~:text=If%20you%20don't%20know,you....

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-24-2021 11:23 AM

HP Recommended

Screen Shot 2021-05-24 at 10.16.15 AM.png

 This message in the white popup is what I get. But I am the administrator; I own the **bleep** thing. 

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‎05-24-2021 11:25 AM

HP Recommended

Here is what I get, thanks for helping. I am the administrator, this is a personal printer and I own it. I rely on it every single day. 

 

Screen Shot 2021-05-24 at 10.16.15 AM.png

 

 

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