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HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

I have two identical printers, both HP Officejet Pro 8610s. For ease of explanation, I will call one printer the Family Printer and the other the Business Printer. Both printers were working fine. Out of nowhere, I printed a document to the Family Printer and it printed on the Business Printer. The issue is with my laptop, since I am able to print to the Family Printer from other computers. I checked that the printer and my laptop are on the same wifi. I did HP print & scan doctor. Said it fixed a port issue, then the test print prints on the Business Printer. I checked in settings and Let Windows manage my default printer was checked. I unchecked it. Also, in settings under Printers & Scanners, sometimes the Family Printer is there, sometimes it's not. Either way, it still sends the print job to the Business Printer. Any idea what is happening & how to correct it? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Bopsea

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are the printers connected wirelessly?
  • Rename the printers and make sure to select the right printer while printing.
  • You may have to reinstall the printers on the PC

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Bopsea

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are the printers connected wirelessly?
  • Rename the printers and make sure to select the right printer while printing.
  • You may have to reinstall the printers on the PC

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.