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‎04-27-2020 02:49 PM

HP Recommended
Product: HP Notebook Y5X38UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

My setup is as follows:

 

Printer Model - Envy 7100 Series, specifically 7155
Make and model of router and modem? TimeWarner Ubee DDW36C

I've also purchased my own modem/router, Surfboard SB6183 and Netgear AC1750 (which I won't install until the quarantine is over, with my luck something would go wrong and I'd be SOL working from home).

 

So I'm tired of fighting with this printer and it's offline status.  I upgraded from an Envy 4520 thinking that maybe the upgrade would fix this problem, but of course it doesn't.  What was I thinking!!  But, I found something on the HP website called an HP USB Network Print Adapter, would this work to connect my wireless printer to my router??  Does it have to be HP brand, could I find something off Amazon that would do the same thing?  Would I lose the wireless capability, such as the ability to print from my phone?  Should I just return this printer and buy another with ethernet, which I really don't want to do.

3 REPLIES 3

‎04-27-2020 08:55 PM

HP Recommended

Start by making sure you are running the latest firmware, 2010A.

Click here for more info.

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‎04-28-2020 03:28 PM

HP Recommended

I downloaded the firmware update and ran it.  It didn't find the printer, so I had to unplug/plug back in the power.  After waiting a few minutes I ran the firmware file again, it found the printer and told me that it was up to date.  So check on the firmware it is up to date.  What next?

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‎04-29-2020 06:47 PM

HP Recommended

Give the HP doctor program a try, use the first one in this link.

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